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Terms of order Terms of order

If you want to buy any of our products you can order through the web site, via e-mail ( toni.ani @ or in our shop in Sofia,34 Hristo Botev Blvd. We use the services of a courier to deliver within the territory of Bulgaria or abroad. The payment can be done with a cash on delivery form ( C.O.D.) or a bank transfer in Bulgarian currency. The delivery cost is at customer’s expenses.

Sole trader Radoslava-A. Mladenova will take care of the delivery expenses if the order is delivered within the city of Sofia and the total price is higher than 400 lv.

To enable the delivery you must fill the page with your order correctly. After the order has been accepted we will contact you for additional information and will immediately inform you for the date of delivery. Sole trader Radoslava- A.Mladenova will contact you if any unexpected delays occur.
Dear customers, we are not responsible for damage caused to the packet during transportation.
Before you sign the delivery form make sure there are no damages made during transportation as you open the bag and do a good look over.
If the packaging or the products have any damages, please call the delivery company in the presence of the courier and make a complaint. We insure each parcel so it is important to react on time.


Please read this document carefully. It contains The End User Privacy Policy and is inseparable from the Terms and Conditions of Use by individuals. In case you do not agree with the Terms and Conditions you cannot use the Site. During data processing abides by all legislative acts for protection of personal data, applicable to its activity, including, but not limited to, Regulation (EU) 2016/679.
In accordance with the Law for Protection of Personal Data, the User has the right to access their own personal data, which they enter upon using the Site, as well as editing this personal data or deletion of the account.
In accordance with the Regulation, as personal data is considered any information relating to you and which can be used to identify you. “Processing” personal data refers to any operations performed on this personal data (whether those operations are automated or not).
Data is processed for:
- Natural persons, registered Site users, as Buyers
- Natural persons who have made enquiries (including by phone), requests, signals, complaints or other correspondence to
The User gives his explicit and free consent to the collection, processing and storage of his personal data by ET “Radoslava – A.Mladenova”. Purchase from the site is possible after registration. To create an account, you need to enter: first name, last name, address, phone number, e-mail address and password. Additionally, information about the registration and the agreement to the Terms and Conditions is also collected.
The purpose of data processing is:
registration, account creation and purchases are available through the Site. This requires communication related to the purchase and/or notification about changes. This may require processing of some or all of the aforementioned data categories.
For the purposes of reception and processing of incoming signals, complaints, requests and other correspondence, ET “Radoslava – A.Mladenova” states that the provided personal data – names, addresses, phone numbers, e-mails etc. will be processed by us as Administrator, in accordance with the Privacy Policy. The company employs subcontractors (forwarding companies) for the purpose of delivering the product to the end user.
We commit ourselves to implementing technical and management measures for providing a level of protection against unauthorized or accidental access to, loss, change, disclosure or destruction of data consistent with the risk.
Site functioning requires the use of “cookies”.

Cookies Policy

To provide the best possible service to our users, we want to inform you that, owned by ET „Radoslava – A.Mladenova”, uses “cookies” to collect information in order to improve the overall functionality, structure, content and quality of the Site. By using the Site, you agree to our use of “cookies”.
Cookies are small text files stored on your browser (or mobile application). They are used to save settings and identifications required for some of the Site products and services. “Cookies” usually contain the website name, a timestamp and a unique number.
The Site uses “cookies” for:
login, navigation and use of the Site /the Site cannot function reliably and normally without them/
improving the functionality of the Site and providing the user with the expected services /e.g. navigating the web pages/
providing information about how you use our Site and for improving efficiency reports
security /verification of users to prevent malicious use of login identification data as well as protection of user information from unauthorized parties/
In case you want to, you can delete all “cookies” from your browser settings and/or block “cookies” from specific or all sites. You can learn more at


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